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Front Office Executive

at Pooja Katyal in Gurgaon

Guest Health Counselor (GHC)
1. Location: Gurgaon
2. Department : Operations
3. Qualification : Under graduate or Graduate
4. Age : 18 – 25 years
5. Experience : Fresher
6. Reporting To: CEO of the Spa
7. Work Hours : 9 hours a day, 6 days a week
8. Shifts : Yes, between 8am to 9pm.
9. Role & Responsibilities
1. Follow Standard Operating Procedures laid down for the Front Desk
a) Engage with guests on a regular basis and build a relationship with them
b) Attend to phone calls and take appointments
c) Be conversant with all the therapies and provide information about the same to the
d) Selling of gift vouchers and memberships to the guests
e) Ensure that the cash bill is maintained in a secure manner and maintain accounts
for the spa
f) Seek feedback from guests about their experience
g) Control costs by following laid-down procedures
2. Ensure high levels of guest satisfaction
a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping
b) Deliver high quality & personalized service to the guests with the help of the
therapists at the spa
c) Ensure adherence to all standard operating procedures
d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately
3. Maintain the reception area in an effective manner
4. Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.
Mumbai | Bangalore | Pune | Goa | Manali | Aurangabad | Bhopal
10. Training, Probation & Confirmation
a) Training will be in Gurgaon.
b) Probation for 3 months.
11. Compensation
During Probation (First 3 months):
Rs. 11, 200 per month.
Fixed is Rs. 7000 + Incentives is Rs. 4000 (average, variable) + Rs. 200 (Professional Tax
After Confirmation (4th Month Onwards):
Rs. 13, 200 per month.
Fixed is Rs. 9000 + Incentives is Rs. 4000 (average, variable) + Rs. 200 (Professional Tax
 Perk Free Spa Therapies Rs. 2000 per month (not cash)
12. Contract:
Since the company spends a significant sum of money towards every employee’s training, the
selected candidate will be expected to stay with the company for 15 months from the date of
joining, which will be extended if the probation period is extended. If a candidate wishes to
leave before the contract period he or she will need to reimburse the company Rs. 50,000.
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Published at 20-12-2012
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